Bad Experience with Nearshoring
We’ve all probably heard about bad experiences with nearshoring. In this episode, Cyril Samovskiy, Mobilunity CEO, expresses his thoughts on this point. The full version of this interview you may find in this article.
What would be a story about bad experience with nearshoring?
Alfie: What would you say would be an example of a bad experience that you’ve had? As a business owner, as a supplier.
Cyril: I can recall a couple of cases like this, but oddly enough the example that I would be willing to share now is not about the biggest clients of ours. It’s just about the client, who stepped into this relationship with us, as a supplier, without clear understanding why they do it. It was quite a big company that had a product and they decided to go nearshoring. They did a big job in search for the potential vendors, they chose us, they were very right at the engagement part, when we were ensuring that this is the right client for our developers, this is the right client to be running the long-lasting relationship. But then, when the job actually started, some weird things started happening. There was lack of communication, there was lack of feedback, there was no direction given to the actual team of ours, there was no attention to important things to us, as a vendor, and to the development team, who we hired for them. So it was just a weird understanding, by our side of course, that we are somehow already in this relationship with this client, we are willing to help, but we are not being heard, we are not being to be talking on these matters, to be advising something that would be very much important for the client to actually survive or to be successful with this remote team. It all lasted for approximately 5 months when they literally paid for the service that they were not receiving in full. Because whatever we were telling them wasn’t hurt, whatever we were sending them wasn’t read, whatever we asked them was not followed up. 4 or 5 months have passed and somewhere in between they had to cut the team, they had to cut relationships with us and they left unhappy, just because they were expecting something else. We were very much upfront honest with what we are providing, how this works and what kind of time investment it requires, not speaking of financial investments. We were very much transparent, but it wasn’t taken this way, unfortunately. Maybe due to some gaps on our side as well, as I don’t know one of the sides. But probably that was the case that I would be giving here, stressing out that it is very much important to any vendor, who wants to do their job good, to be in full communication and in full trust with the client of theirs.